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Client Survey

Client Satisfaction Survey

Thank you for choosing our laboratory for your mold and bacteria testing needs. Your feedback helps us improve our services. This survey will take approximately 3 minutes to complete.

Company Name (Optional)

Which best describes your profession?(Required)

My Profession Is(Required)

Which services did you use?(Required)

Bacteria Testing

Mold Testing

Legionella Testing

Other Service (specify)

How often do you use our services?(Required)

Frequently (Weekly)

Regularly (Monthly)

Occasionally (Few times a year)

First-time client

How satisfied are you with the accuracy and reliability of our test results?(Required)

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

How would you rate the turnaround time for your test results?(Required)

Very Slow (Exceeds expected timeframe)	Slow (Longer than expected)	Average (Met expected timeframe)	Fast (Quicker than expected)	Very Fast (Much quicker than expected)

How satisfied are you with the clarity and detail of your laboratory reports?(Required)

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

How would you rate our customer service and communication?(Required)

Poor (Unresponsive and unhelpful)	Fair (Slow responses, limited support)	Good (Adequate response time and helpfulness)	Very Good (Responsive and professional)	Excellent (Highly responsive, clear, and supportive)

Was the sample submission process straightforward?(Required)

Yes

What do you value most about our laboratory services?(Required)

Accuracy of test results

Fast turnaround time

Clear reporting format

Customer service & support

Competitive pricing

Other (please specify)

What improvements would you like to see?

Would you recommend our services to others?(Required)

Yes

Not Sure

Would you like us to follow up on your feedback?(Required)

Yes

Name(Required)

First Last

Email(Required)

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1020 Brevik Place, Unit 1A • Mississauga, ON L4W 4N7
(Phone: 905-290-9101 • toll-free: 1-866-813-0648 • fax: 905-290-0499.)

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